Refund policy

Return and Refund Policy

Thank you for choosing Tea Weebs for your tea needs. We value your satisfaction and strive to ensure that you receive the highest quality products. Please carefully review our return and refund policy below:

Returns Policy

We do not accept returns on any of our tea products. As it is a food product, we cannot process returns once the product has been shipped.

Refund Policy

If you encounter any issues with your order, such as damaged or defective goods, you may be eligible for a refund. To initiate a refund case, the following conditions must be met:

• Proof of Purchase: You must provide valid proof of purchase, such as a receipt or order confirmation, to verify your transaction.
• Documentation: Please submit all necessary documents, including clear photographs of the damaged or defective product, along with a description of the issue.
• Timeframe: Refund requests must be submitted within 7 days of receiving your order. Requests made after this period may not be eligible for a refund.
• Case Review: Once we receive your refund request and supporting documents, our team will review your case. If approved, the refund will be processed to your original method of payment.

How to Submit a Refund Request

To submit a refund request, please contact our customer service team at support@teaweebs.com. Include the following details:

• Your full name and contact information
• Order number
• Description of the issue
• Photographs of the product and any packaging

Our goal is to resolve your case promptly and ensure your satisfaction. If you have any questions or need further assistance, don’t hesitate to reach out to our team.

Thank you for your understanding and support!